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| Organic Growth and Innovation |  |
| Produced By: | Bank of America | | Category: | Symposium | | Theme: | Improving Processes in Sales, Service, and Information Technology | | Date(s) of Program: | October 25-27, 2004 | | at: | Organic Growth and Innovation | | Location: | Charlotte, NC | | | Length of Event: | 2 Days | | Event Description: | Bank of America hosts this two-and-a-half day Symposium designed for ISSSP Professional Members. President and CEO Ken Lewis will deliver the keynote address. Bank of America's Six Sigma Leadership Team will take part in a moderated panel discussion. Join professional members of the ISSSP to discuss the use of Six Sigma to drive Organic Growth and Innovation.
| Deployment Leaders: Bring your practitioner team, and 'deploy' them to the concurrent sessions to get the maximum impact to your Six Sigma deployment. |  | Six Sigma Practitioners at all levels - Green Belts, Black Belts, Master Black Belts: Come to this event to gain insight from and share your experience with your external peers. | The presentations and roundtables will focus on our four Themes:
 - Organic Growth
- Using Six Sigma to drive increased market share
- Using Six Sigma to increase sales capacity
- Increase customer accessibility in the sales or service channel
- Customer Delight
- Using Six Sigma to increase customer delight
- Converting customer delight to recognized project dollars
- Converting customer dissatisfaction to recognized project dollars
- Innovation
- Using Six Sigma to drive innovation in products
- Using Six Sigma to drive innovation in service
- Using Six Sigma to drive Information Technology innovation
- Process Management
- Using Six Sigma to drive top level management of customer facing processes
- Linking processes across an organization to drive synergy
- Organized approach to improving processes and linking Six Sigma
This Symposium is composed of: 7 Educational Workshops
An unparalleled opportunity to learn from the best solution providers in the industry 4 General Session Presentations
on Deployment Strategies by Six Sigma Executives 32 Project Applications & Case Studies
Learn about specific projects - how they were completed, advanced use of tools and methodologies, and the challenges and successes, directly from the project leaders. Project Storyboard Display
During the networking reception, meet with project leaders and their team members, to dialogue about specific projects. 12 Roundtables and Panel Discussions
intimate discussions about experiences with specific aspects of Six Sigma, facilitated by an expert in the field Member Challenge competition
Prove to your peers that you know your Six Sigma - or find out where your knowledge gaps are. Prizes will be awarded. Bank of America Tour: Check Processing
This is a special opportunity offered by our host. Tour their facility and find out how they use Six Sigma in day to day processes! Only 30 seats available. Register early to ensure your spot! ISSSP Awards Dinner
ISSSP will give awards to those professionals and companies who have contributed their experience to this event. Pricing is $1,250 for this two and a half day event. Non-Members must first register as ISSSP members, at a discounted price of $100 for a one-year membership. |
| Event Program |
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| Presentations | |
| Hurricanes! Floods!! Power Outages!!! Maintaining Customer Service | |
| Leveraging Process Excellence for Business Results | |
| Raytheon Partnering in Defence (RaPID) | October 26, 2004 |
| Project Prioritization Process | September 26, 2004 |
| Applying Six Sigma: Breaking Down Barriers, Solving the Unsolved | October 26, 2004 |
| Six Sigma Design: Profiling an American Express Technologies Project | October 26, 2004 |
| Innovation at Bank of America | |
| Decision System Analysis: the Gage R&R in a Transaction Environment. | |
| Survey Analysis and the Non-Response Bias | October 26, 2004 |
| Market Damage Model | |
| Six Sigma Enabled Merger | |
| Replenishment Optimization | |
| Improving Value Capture through Price and Mix Management at DuPont | |
| Delivering World-Class IT Service and Support: ITIL and Six Sigma | |
| Triz at a Bank? | |
| American Express Technologies: Six Sigma Operational Strategy | October 26, 2004 |
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| Discussions | |
| Find the Significant Y's and Critical X's of Your Procurement Supply Chain | Tuesday, October 26, 2004 |
| Roundtable discussion on Six Sigma Deployment | October 26, 2004 |
| Discussion of the integration of tools and methodology around Six Sigma training | October 26, 2004 |
| Increase your success, get your team to think Six Sigma…like you do! | October 25, 2004 |
| Standard Business Models Driving Market Leadership | October 25, 2004
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| An Executive Overview of Six Sigma Transactional Case Studies: Statistical results in Minitab 14 | October 25, 2004 |
| Incorporating the Customer into the Six Sigma Process--The Why: Tools and Techniques | October 25, 2004 |
| Driving Organic Growth using Hoshin Processes | October 25, 2004 |
| Predictive IndexTM and Six Sigma | October 25, 2004 |
| IGrafx - Processes: From Maps to Simulation - Tools For The Competitive Business User | October 25, 2004 |
| Learn How to Create a Six Sigma Super Highway. | October 25, 2004 |
| Taking DFSS to the Next Level via Organic Growth | Oct 25, 2004
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| Maximizing Six Sigma Project Information | October 25, 2004 |
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