Let's say that you understand the benefits of Six Sigma in Sales and Marketing and you are sold into the idea of implementing it. How do you start? Do you get the same materials you've been teaching to Operations, call the sales people into a nice room for a week and start teaching? If your answer was 'no' then you've won half the battle. Recognizing that the same approach won’t work for these groups is key. So, what now? This workshop will point out the differences for a successful implementation of Process Excellence in Sales and Marketing and show the results attained at Johnson & Johnson.