| Company: | Bank of America |
| Presenter: | Joe Valasquez and Bruce Wray |
| Date / Time: | June 11, 2003 |
| Delivered At: | 4th Annual Leadership Conference |
| Length: | 45 min |
| Description: | Over the past two years, Bank of America has embarked on an agressive total business improvement journey. This journey focuses on dramatically improving the customer experience, stockholder return and associate satisfaction. Using the Hoshin Strategic Planning Process, Bank of America is aligned from CEO down and across the organization around common goals. All associates know what is required and are measured and rewarded against achievement. Six Sigma is the key enabler to achieve the goals in a sustainable fashion. BofA has applied Six Sigma in a unique method that spans all functions and achieves results quickly and effectively. |
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