|Company:||Bank of America|
|Delivered At:||Organic Growth and Innovation|
|Description:||Using Six Sigma to make the whole greater than the sum of two parts-this presentation will discuss the merger of two banks, both of whom use Six Sigma, both with a different approach. Bank of America with a top down mandate and Six Sigma linked very closely to strategic planning and Fleet using Six Sigma rather as a set of tools at the project level. |
Objectives: Understand how VOC was leveraged to guide the overall transitionHow Six Sigma tools and processes are being used to improve the execution of the transition.