|Leveraging Process Excellence for Business Results|
|Company:||Bank of America|
|Presenter:||Christine Partridge and Mark Cichonski|
|Delivered At:||Organic Growth and Innovation|
|Description:||Incorporating the tools of Six Sigma into regular management routines has driven significant results in the Consumer Segment ($400MM in business benefit in 2003 (Consumer); 2004 benefits are being compiled now). Some of the key benefits include the ability to proactively identify and action opportunities for process improvement; generating data for prioritizing the best opportunities for project investment, establishing clear process ownership within and across business lines, and improving the ability to accurately measure process performance. This presentation will describe a variety of ways to utilize the process excellence tool as well as how the methodology is evolving in the bank. In addition, we will provide insight into lessons learned as we have utilized the process. |
How deploying process excellence in the business can drive business benefit
Different approaches to leveraging the tool depending on the business need
Key lessons learned and pitfalls to avoid in deployment of process excellence.