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| Incorporating the Customer into the Six Sigma Process--The Why: Tools and Techniques |
| Host: | Human Capital Associates | | Category: | Workshop | | Facilitated By: | Charlie Johnson | | Date/Time: | October 25, 2004 | | Delivered At: | Organic Growth and Innovation | | | Length of Session: | 120 Minutes | | Description: | What is your organization currently doing to engage your key customers in your six sigma journey? Are you prepared for the fact that your customers evaluate you not only on your outputs, products and services, but also your internal processes -- how easy or difficult is it to do business with you? Do you feel like you organization is actively engaged in six sigma projects, but your customers don't feel the impact? Are you focused on assessing what is really important to your key customers, or are you focused on continuing to fine tune and polish activities that are simply not important to your customers. Please join us for a time of discussion and exploration that will serve to lay an improved foundation for your six sigma efforts, a foundation based on value being defined by the customer!
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