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| Hurricanes! Floods!! Power Outages!!! Maintaining Customer Service |
| Company: | Bank of America | | Presenter: | Nelle Eargle / Connie Haynie | | Delivered At: | Organic Growth and Innovation | | | Length: | 60 Minutes | | Description: | With today's growing terrorist concerns, natural disasters and more stringent regulatory requirements, it is increasingly important that companies provide scalable, cost-effective work-area recovery solutions to enable business units to recover critical business functions in a timely manner. Disasters can strike anytime, anywhere, impacting production at company facilities with little or no warning. Quick recovery requires solutions that work in the worst situations, in unknown conditions and can be applied in locations nationwide. By leveraging Six Sigma, Network Computing Group's Corporate Business Continuity Division is in the process of implementing a flexible, robust process that will ideally provide seamless recovery in different disaster scenarios. This presentation will showcase how Corporate Business Continuity is applying Six Sigma methodology in this non-transactional space to deliver processes and solution suite that is scalable and flexible without knowing when, where, or how it will be used.
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