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| Company: | Bank of America | | Presenter: | Jim Buchanan | | Delivered At: | Organic Growth and Innovation | | | Length: | 30 Minutes | | Description: | Using Six Sigma to make the whole greater than the sum of two parts-this presentation will discuss the merger of two banks, both of whom use Six Sigma, both with a different approach. Bank of America with a top down mandate and Six Sigma linked very closely to strategic planning and Fleet using Six Sigma rather as a set of tools at the project level.
Objectives: Understand how VOC was leveraged to guide the overall transitionHow Six Sigma tools and processes are being used to improve the execution of the transition.
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