Lean Six Sigma is fostering a cultural change that influences how EMC does business - it's in our DNA. Lean Sigma has transformed how EMC people think and work. Our approach to problems is different; our approach to transactions is different; our approach to wasted time is different. Working in cross-functional teams with shared goals we eliminate waste and create higher-quality products. Lean Sigma is being used in every part of EMC's business including developing metrics to understand both external (voice of the customer) and internal (operational) information to enhance our customers' Total Customer Experience (TCE) with EMC.

The true value of Lean Six Sigma to EMC is centered in developing people, formulating business solutions, and enabling innovation.