ISSSP - Symposium - Organic Growth

Using Six Sigma and Other Business Methodologies for...
Organic Growth and Innovation
Improving Processes in Sales, Service, and Information Technology
October 25-27, 2004
Charlotte, NC

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Organic Growth and
Innovation

Program

Presentation Archive

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Program Agenda

Day One: Monday, October 25th

Workshops
9:00a - 5:30p	Special One-Day Program for Bank of America Employees Only
10:00a - 7:00p	Registration and Conference Services Member Challenge introduction
1:00p	IGrafx - Processes: From Maps to Simulation - Tools For The Competitive Business User by Kim Scott of iGrafx	Maximizing Six Sigma Project Information by INSTANTIS	Learn How to Create a Six Sigma Super Highway. by Don Redinius of ISSSP, Inc	Predictive Index^TM and Six Sigma by Todd Gross of Advisa
1:15p
1:30p
1:45p
2:00p
2:15p	Driving Organic Growth using Hoshin Processes by David Boghossian of PowerSteering Software	Taking DFSS to the Next Level via Organic Growth by Thomas Judd of Cognition Corporation	Process Design Considerations to Meet VOC with Applications of Simple Queuing Models by Russell Kiehl of Breakthrough Management Group, Inc. (BMG)
2:30p
2:45p
3:00p
3:15p
3:30p	Incorporating the Customer into the Six Sigma Process--The Why: Tools and Techniques by Charles Johnson of Human Capital Associates
3:45p
4:00p		Standard Business Models Driving Market Leadership by Bill Moore of The Quality Group	An Executive Overview of Six Sigma Transactional Case Studies: Statistical results in Minitab 14 by Jennifer Atlas of Minitab
4:15p
4:30p				Simulation and Optimization as Effective Six Sigma Tools by Lawrence Goldman of MoreSteam.com
4:45p
5:00p

5:30p - 7:00p

Project Storyboard Reception
Networking and Showcase

Bank of America Tour

On Monday, Oct. 25th, Bank of America invites a number of delegates to one of their Charlotte facilities. The focus of the tour will be the Check Proofing and Processing operations of Bank of America. 17 million items a month are processed in the Proofing department, while 40 million items a month are processed in the Processing department. This is your opportunity to see a streamlined, large-scale transactional process at work. Only the first 30 registrants to the Symposium who express an interest will be able to attend this tour, so to secure your spot, register now.

7:00p - 9:00p

Check Processing Facility

Day Two: Tuesday, October 26th

7:00a - 5:00p

Registration & Conference Services
Member Challenge Introduction

7:15a - 8:15a

Continental Breakfast
Networking & Showcase

General Session
8:15a - 9:15a	Opening Keynote: Ken Lewis, President and CEO of Bank of America Event Opening Remarks: Roxanne O'Brasky
9:15a - 10:00a	Panel Discussion: Company Wide Deployment Aligned to Business Objectives by Milton Jones, Jr. of Bank of America, and Barbara Desoer of Bank of America

10:00a - 10:30a

Break
Networking & Showcase

10:30a - 11:30a

American Express Technologies: Six Sigma Operational Strategy

1:00p - 4:00p	Executive Overview: What is Six Sigma? Designed for the Executive who needs to learn the Power of Six Sigma Bill Moore, Advanced Integrated Technologies Group

11:30a - 1:00p

Lunch (Networking & Showcase)
Member Challenge

Project Case Studies
	Track 1: Customer Delight	Track 2: Organic Growth	Track 3: Innovation	Track 4: Process Management
1:00p - 2:00p	Improving Value Capture through Price and Mix Management at DuPont by Michael Dubnansky of DuPont, and	Applying Six Sigma in Non-Core, High Cost Processes by Fred Meyer of IntegRealty Incorporated, and Hermann Miskelly of Global Productivity Solutions	Triz at a Bank? by Benjamin Stuart of Bank of America	Delivering World-Class IT Service and Support: ITIL and Six Sigma by Ronnie Caropreso of Bank of America, and Richard Paxton of Bank of America
2:15p - 2:45p	Market Damage Model by Danny Cox of Bank of America	How to apply Six Sigma in Sales by Duane Floyd of Bank of America, and Daniel Pack of Bank of America	Replenishment Optimization by Andy Harder of McKesson Canada	Six Sigma Enabled Merger by James B. Buchanan of

Workshops
3:00p - 4:00p	Increase your success, get your team to think Six Sigma�like you do! by Don Redinius of ISSSP, Inc	Driving Organic Growth using Hoshin Processes by David Boghossian of PowerSteering Software	Master Black Belt Circle Roxanne O'Brasky	IGrafx - Processes: From Maps to Simulation - Tools For The Competitive Business User by Kim Scott of iGrafx
Roundtables
4:15p - 5:45p	Find the Significant Y's and Critical X's of Your Procurement Supply Chain by Bruce Spurgeon of Spurgeon Consulting	Discussion of the integration of tools and methodology around Six Sigma training	Roundtable discussion on Six Sigma Deployment by Paige Chesser of Bank of America Lois Compton of Maple Leaf Foods IncPatricia Booth of BayCare Health System Michelle Lue-Reid of RBC Royal BankThomas Vogel of UnitedHealth Group Mindy Jones of Bank of America	The Future of Six Sigma - Untapped Opportunities and Emerging Tools by Robert Brogle of , and

6:00p

Keynote Address: Milton Jones
Banquet and Recognition Ceremony
Dress Code for dinner is Business Casual

Day Three: Wednesday, October 27th

7:30a - 8:30a

Continental Breakfast
Networking & Showcase

Breakout Presentations
	Track 1: Customer Delight	Track 2: Organic Growth	Track 3: Innovation	Track 4: Process Management
8:30a - 9:00a	Survey Analysis and the Non-Response Bias by Robert Brogle of	Deliver a "Boil the Ocean" Project the McKesson Way by Catherine Wolf of McKesson	Innovation at Bank of America by Brandon North of Bank of America	Decision System Analysis: the Gage R&R in a Transaction Environment. by Rose Condon of Ceridian
9:15a - 10:00a	Raytheon Partnering in Defence (RaPID)	Applying Six Sigma: Breaking Down Barriers, Solving the Unsolved	Six Sigma Design: Profiling an American Express Technologies Project by American Express	Project Prioritization Process by Seagate Technology
10:15a - 11:15a	Hurricanes! Floods!! Power Outages!!! Maintaining Customer Service by Constance Haynie of Bank of America, and Nelle Eargle of Bank of America	Leveraging Process Excellence for Business Results by Mark Cichonski of Bank of America, and Christine Partridge of Bank of America	Maximizing Six Sigma Project Information by INSTANTIS	Taking DFSS to the Next Level via Organic Growth by Thomas Judd of Cognition Corporation

11:00a - 12:00p

Closing Remarks - Roxanne O'Brasky
Member Challenge Finals and Winner announced
Prizes Presentation by the Carolina Top Cats

Benchmarking Forums
2:00p - 5:00p	Currently Scheduled Bank of America and Samsung	In you are interested in face-to-face benchmarking and discussion, pre-arranged through ISSSP, contact Roxanne O'Brasky to request a spot for your company.


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